Member Experience Specialist | Growth & Benefits

National Fitness Partners; Cleveland (OH); Sur place; USD 14 000 - 19 000; Plein temps

Avantages offerts par ce poste

Growth opportunities

Shift-differential pay

PTO for all employees

401K employer match

Health insurance options (including800

Résumé du poste

National Fitness Partners is hiring for a Customer Service Representative to support Planet Fitness members and guests. The role includes greeting members, handling sign-ups, answering questions, and processing sales at the POS.

Shifts include Monday-Thursday 3:15pm-11:15pm and Friday 1:15pm-9:15pm, with hourly wage starting at $12 and scheduled increases after 180 days, 1 year, and every 6 months thereafter.

Qualifications

• Customer service experience is required.
• High school diploma or GED preferred.
• Must be 18 years or older.
• Basic computer proficiency needed.

Responsabilités

• Provide superior customer service to Planet Fitness members and guests.
• Answer phones using information script.
• Greet members, sign up and tour new members, log amenities.
• Respond to questions and concerns promptly and professionally.
• Process beverage or merchandise sales at the point of sale.
• Promote fitness instruction classes (PE@PF) to our active and new members.
• Provide a clean, safe club environment.

Connaissances

Customer service experience

Formation

High school diploma/GED

Outils

Basic computer proficiency

Description du poste

National Fitness Partners is hiring for a Customer Service Representative to support Planet Fitness members and guests. The role includes greeting members, handling sign-ups, answering questions, and processing sales at the POS.

Shifts include Monday-Thursday 3:15pm-11:15pm and Friday 1:15pm-9:15pm, with hourly wage starting at $12 and scheduled increases after 180 days, 1 year, and every 6 months thereafter.