Member Experience Specialist - Growth & Benefits

National Fitness Partners; Shamokin Dam (Snyder County); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

Growth opportunities

401K match up to 4%

Health insurance options

Life insurance & short-term disability

PTO

Job summary

National Fitness Partners, the largest Planet Fitness franchise, is hiring a full-time Customer Service Representative. Starting pay is $12 per hour, with raises at 180 days, 1 year, and every 6 months thereafter based on anniversary dates.

We serve over a million members across 200+ clubs nationwide, delivering a Judgement Free fitness experience. This role emphasizes friendly phone support, member sign-ups, and maintaining a clean, safe club environment with growth opportunities and

Qualifications

• Customer service experience required.
• High school diploma or GED preferred.
• Basic computer proficiency required.

Responsibilities

• Answer phones in a friendly manner using information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point of sale system.
• Promote fitness instruction classes to members and new guests.
• Provide a clean, sanitized and safe club environment.

Skills

Customer service experience

Communication

Education

High school diploma/GED

Tools

POS system

Job description

National Fitness Partners, the largest Planet Fitness franchise, is hiring a full-time Customer Service Representative. Starting pay is $12 per hour, with raises at 180 days, 1 year, and every 6 months thereafter based on anniversary dates.

We serve over a million members across 200+ clubs nationwide, delivering a Judgement Free fitness experience. This role emphasizes friendly phone support, member sign-ups, and maintaining a clean, safe club environment with growth opportunities and