Member Experience Specialist — Grow with Our People-First Team

Members 1st Federal Credit Union; Denver (Lancaster County); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Professional advancement opportunities

Work-life balance

Job summary

Members 1st Federal Credit Union is hiring a Universal Member Service Representative to support branch operations and deliver high member satisfaction. You will assist with new accounts, lending, and account maintenance, while promoting products and services to meet member needs.

The role emphasizes compliance, consultative sales, and guiding members to utilize technology and self-service options. Strong communication and detailed focus are essential in this on-site position in a financial

Qualifications

• 1-3 years of related experience in financial services or retail environments.
• English communication skills required; strong interpersonal skills.
• Familiarity with banking products and services is a plus.

Responsibilities

• Assist members with new accounts, lending, and account maintenance.
• Promote products and services to meet member needs.
• Support lobby engagement and transition interactions to consultative service.

Skills

Product promotion

Customer service

Communication

Attention to detail

Sales opportunities

Problem solving

Teamwork

PC familiarity

Education

High school diploma or equivalent

Tools

PC software

Job description

Members 1st Federal Credit Union is hiring a Universal Member Service Representative to support branch operations and deliver high member satisfaction. You will assist with new accounts, lending, and account maintenance, while promoting products and services to meet member needs.

The role emphasizes compliance, consultative sales, and guiding members to utilize technology and self-service options. Strong communication and detailed focus are essential in this on-site position in a financial