Member Experience Specialist - Frontline Retail & Tech Help

Sam's East, Inc.; Covington (LA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Education benefit

Employee discounts

Job summary

Sam's Club is seeking a frontline associate in Covington, LA, to deliver outstanding member service and support at the checkout area. You will assist with purchases, returns, and exchanges while promoting club products and services.

The role includes guiding members on self-checkout options and maintaining a safe, organized shopping environment. Responsibilities include resolving member concerns, processing payments, and following company policies for various membership and payment types.

Qualifications

• Retail experience including operating front end equipment (cash register).
• Experience using mobile retail applications is a plus.

Responsibilities

• Provides member service and assists with purchases at the checkout area.
• Resolves member issues and concerns in a courteous manner.
• Promotes Sam's Club products and services to members.
• Guides members on self-service technology and completes transactions per policy.
• Maintains safety and security in the member areas and assists with training of front-line staff.

Skills

Retail experience

Mobile retail apps

Tools

Front-end equipment (cash register)

Job description

Sam's Club is seeking a frontline associate in Covington, LA, to deliver outstanding member service and support at the checkout area. You will assist with purchases, returns, and exchanges while promoting club products and services.

The role includes guiding members on self-checkout options and maintaining a safe, organized shopping environment. Responsibilities include resolving member concerns, processing payments, and following company policies for various membership and payment types.