Member Experience & Checkout Specialist

Sam's Club; Metairie (LA); On-site; USD 35,360 - 52,000; Full time

Benefits offered by this job

Health benefits

401(k)

Stock purchase plan

Company-paid life insurance

Paid time off

Job summary

Sam’s Club in Metairie, LA is seeking a dedicated Front End Associate to deliver outstanding member service and keep checkout areas organized. You’ll verify memberships, help shoppers with product selection, and handle payments, returns, and exchanges efficiently.

You will guide members on self‑service technology, operate front-end equipment, and report unsafe conditions. The role also includes training new staff and supporting process improvements while upholding safety standards.

Qualifications

• Retail experience including operating front-end equipment like cash registers.
• Experience using mobile retail applications.
• Ability to verify membership and assist with purchases.

Responsibilities

• Provide member service and support.
• Maintain checkout, entrance, and exit areas.
• Verify membership cards and assist members with needs.
• Assist with purchasing decisions, locating merchandise, and transporting items.
• Process purchases, returns, refunds, and exchanges per policy.
• Report unsafe conditions and assist with safety procedures.
• Train associates on processes and new technology.
• Support continuous improvement and program rollouts.

Skills

Retail experience

Front-end equipment operation

Mobile retail apps familiarity

Job description

Sam’s Club in Metairie, LA is seeking a dedicated Front End Associate to deliver outstanding member service and keep checkout areas organized. You’ll verify memberships, help shoppers with product selection, and handle payments, returns, and exchanges efficiently.

You will guide members on self‑service technology, operate front-end equipment, and report unsafe conditions. The role also includes training new staff and supporting process improvements while upholding safety standards.