Member Experience Specialist

Sam's East, Inc.; Lake Charles (LA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Employee discounts

Education benefits

Job summary

Sam's Club in Lake Charles, LA is seeking a frontline member service associate who will provide outstanding customer service, operate the checkout area, and assist members with purchases and self-checkout technology. You will handle payments, returns, exchanges, and ensure a safe, organized store environment.

The role includes promoting Sam's Club products and services, stocking merchandise, and supporting training for new associates.

Qualifications

• Provide member service and resolve issues in a fast-paced environment.
• Assist with payments, returns, and exchanges per policies.
• Maintain safety and cleanliness in the sales area.

Responsibilities

• Provide member service and resolve member issues and concerns.
• Promote Sam's Club products and services to members.
• Assist with self-service technology and member purchases.
• Keep the checkout area organized and secure merchandise.
• Process payments, returns, refunds, and exchanges according to policy.
• Ensure safety procedures and proper handling of merchandise.
• Assist with training of frontline associates on processes.

Skills

Customer service

Cash handling

Merchandise stocking

POS system

Tools

POS system

Job description

Sam's Club in Lake Charles, LA is seeking a frontline member service associate who will provide outstanding customer service, operate the checkout area, and assist members with purchases and self-checkout technology. You will handle payments, returns, exchanges, and ensure a safe, organized store environment.

The role includes promoting Sam's Club products and services, stocking merchandise, and supporting training for new associates.