Member Experience Specialist - Onboarding & Banking

Alabama Credit Union; Gulf Shores (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Alabama Credit Union is seeking a Member Experience Representative for the Gulf Shores Branch in Gulf Shores, Alabama. This frontline role involves onboarding members, opening accounts, and assisting with financial transactions while promoting products and services.

Strong customer service, cash handling, and the ability to work in a fast-paced environment are essential. The position emphasizes community-focused service and building lasting member relationships, with opportunities for

Qualifications

• Minimum qualifications include a high school diploma or equivalent and customer service skills.
• Cash handling and basic computer skills (Microsoft Office and web-based applications).
• Ability to describe and sell products and services to members and follow procedures in a fast-paced environment.

Responsibilities

• Open new accounts and onboard members at the Gulf Shores Branch.
• Assist members with basic financial transactions and loan requests.
• Provide information about Alabama Credit Union products and services to meet member needs.

Skills

Customer service

Cash handling

MS Office

Product knowledge

Multi-tasking

Bilingual Spanish

Education

High school diploma or equivalent

Job description

Alabama Credit Union is seeking a Member Experience Representative for the Gulf Shores Branch in Gulf Shores, Alabama. This frontline role involves onboarding members, opening accounts, and assisting with financial transactions while promoting products and services.

Strong customer service, cash handling, and the ability to work in a fast-paced environment are essential. The position emphasizes community-focused service and building lasting member relationships, with opportunities for