Member Experience Specialist – Front End & Training

Sam's Club; Reno (NV); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase

Paid time off

Education benefits (Live Better U)

Job summary

Sam's Club in Reno, NV is seeking a frontline member services associate to support checkout operations, assist members with purchases, and promote store services. You will handle returns, exchanges, and payments following policy guidelines while maintaining a safe, welcoming shopping environment.

This role emphasizes customer service, product knowledge, and operating front-end equipment. You will also assist with training colleagues, monitor store safety, and help with merchandise zones,

Qualifications

• Retail experience including operating front end equipment.
• Working with mobile retail applications.

Responsibilities

• Provides member service and maintains the checkout area.
• Processes member purchases, returns, refunds and exchanges per policy.
• Assists with payments and walks members through self-service tools.
• Maintains safety, security, and a clean, organized store area.
• Aids in training and coaching frontline associates on processes.

Skills

Front end experience

Cash handling

Customer service

Tools

Cash register

Job description

Sam's Club in Reno, NV is seeking a frontline member services associate to support checkout operations, assist members with purchases, and promote store services. You will handle returns, exchanges, and payments following policy guidelines while maintaining a safe, welcoming shopping environment.

This role emphasizes customer service, product knowledge, and operating front-end equipment. You will also assist with training colleagues, monitor store safety, and help with merchandise zones,