Member Experience Specialist - Front-End & Service

Sam's Club; Friendswood (TX); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Employee discounts

Live Better U education benefit

Job summary

Sam's Club in Friendswood, TX is hiring for a Member Frontline Services role. You will provide member service, process purchases, and assist with returns using POS systems and self-service tech. Maintain a safe, clean checkout area and support merchandising goals.

Responsibilities include greeting members, resolving concerns, guiding product choices, and ensuring policy-compliant transactions. Prior experience in retail or customer service is preferred.

Qualifications

• Retail or front-line service experience preferred.
• Ability to operate front-end equipment and POS systems.
• Strong communication and multitasking skills.

Responsibilities

• Greet members and verify membership at entry.
• Process purchases, returns, and exchanges.
• Assist members with self-service technology.
• Maintain checkout area and merchandise zones.

Skills

Customer service

Cash handling

POS knowledge

Communication

Education

High school diploma or equivalent

Tools

POS systems

Mobile apps

Job description

Sam's Club in Friendswood, TX is hiring for a Member Frontline Services role. You will provide member service, process purchases, and assist with returns using POS systems and self-service tech. Maintain a safe, clean checkout area and support merchandising goals.

Responsibilities include greeting members, resolving concerns, guiding product choices, and ensuring policy-compliant transactions. Prior experience in retail or customer service is preferred.