Member Experience Specialist: Front End & Tech Support

Sam's East, Inc.; Jacksonville (FL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health benefits

401(k)

Stock purchase plan

Life insurance

PTO & leave

Disability benefits

Company discounts

Military leave

Adoption & surrogacy support

Job summary

Walmart/Sam's Club is seeking a front-line operations associate to provide member service, operate the checkout area, and support merchandising. You will assist with payments, returns, exchanges, and self-service technology, while promoting products and ensuring a safe shopping environment.

The role focuses on member engagement, zone maintenance, and collaboration with store leadership to fulfill daily tasks and uphold company standards.

Qualifications

• Retail experience including operating front end equipment (cash register, scanners)
• Experience working with mobile retail applications or apps

Responsibilities

• Provides member service at the checkout and service desks.
• Maintains the checkout area and merchandising zones.
• Processes member purchases and handles payments, returns, or exchanges per policy.
• Promotes Sam’s Club products and services to members.
• Assists with guiding members on self-service technology and locating merchandise.
• Maintains a safe, clean, and welcoming shopping environment.

Skills

Retail operations

Mobile app usage

Job description

Walmart/Sam's Club is seeking a front-line operations associate to provide member service, operate the checkout area, and support merchandising. You will assist with payments, returns, exchanges, and self-service technology, while promoting products and ensuring a safe shopping environment.

The role focuses on member engagement, zone maintenance, and collaboration with store leadership to fulfill daily tasks and uphold company standards.