Member Experience Specialist — Frontline & Tech Support

Sam's East, Inc.; Harrisburg (Dauphin County); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits: medical vision dental

401(k) plan

Paid time off (PTO)

Job summary

Sam's East, Inc. is hiring at Sam's Club in Harrisburg for a Member Frontline Services associate. You will provide member service, operate the front end, process purchases, and assist with payments, returns, and exchanges according to policy. You will also help members with self-service tech and promote store services.

The role emphasizes safety, courtesy, and teamwork, with a focus on delivering a positive shopping experience while safeguarding store assets.

Qualifications

• Retail experience a plus.
• Experience operating front-end equipment (cash register) is beneficial.

Responsibilities

• Provides member service and processes purchases.
• Maintains the checkout area and assists with returns and exchanges.
• Educates members on self-service technology and available services.
• Promotes Sam's Club products and services.
• Handles payments, refunds, and policies according to company rules.
• Maintains safety, security, and a clean shopping environment.

Job description

Sam's East, Inc. is hiring at Sam's Club in Harrisburg for a Member Frontline Services associate. You will provide member service, operate the front end, process purchases, and assist with payments, returns, and exchanges according to policy. You will also help members with self-service tech and promote store services.

The role emphasizes safety, courtesy, and teamwork, with a focus on delivering a positive shopping experience while safeguarding store assets.