Member Experience Specialist — Front End & Service

Sam's Club; Champaign (IL); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k) and company-paid life insurance

PTO and family leave

Disability and discounts

Live Better U education benefit

Job summary

Sam's Club in Champaign, IL is seeking a friendly front-end associate to deliver member service, process purchases, and promote store products and services. You will assist with payments, returns, refunds, and exchanges, and help guests navigate self-checkout and mobile apps.

Maintain a safe, clean checkout area; acknowledge members; zone and arrange merchandise; and support training for new associates. Retail experience with front-end equipment and mobile app familiarity is preferred, with a

Qualifications

• Retail experience including operating front-end equipment such as cash registers.
• Experience using mobile retail applications.

Responsibilities

• Provides member service and maintains the checkout area.
• Resolves member issues and concerns; processes purchases and payments.
• Promotes Sam's Club products and services; guides members on self-service technology.
• Assists with returns, refunds, and exchanges according to policies.
• Follows safety standards and maintains a safe shopping environment.
• Maintains entrance/exit areas and assists with merchandise zoning and organization.
• Delivers training and supports new program rollouts for associates.

Skills

Retail experience

Front-end equipment

Job description

Sam's Club in Champaign, IL is seeking a friendly front-end associate to deliver member service, process purchases, and promote store products and services. You will assist with payments, returns, refunds, and exchanges, and help guests navigate self-checkout and mobile apps.

Maintain a safe, clean checkout area; acknowledge members; zone and arrange merchandise; and support training for new associates. Retail experience with front-end equipment and mobile app familiarity is preferred, with a