Member Experience Specialist — Front-End & Service

Sam's East, Inc.; Bowling Green (KY); On-site; USD 23,000 - 34,000; Full time

Job summary

Sam's Club in Bowling Green, KY seeks an associate to deliver member service, operate the checkout area, and process purchases. You will resolve member issues, promote Sam's Club products, and guide members on self-service technology, ensuring a safe, organized front-end environment.

Responsibilities include maintaining merchandise, assisting with payments, returns, and exchanges, and supporting training on processes and new technology. A focus on security and customer satisfaction is required.

Qualifications

• Retail experience including operating front-end equipment.
• Experience assisting customers with purchases.
• Willing to promote store programs and services.

Responsibilities

• Provide member service and assist with purchases.
• Maintain the checkout area and process purchases.
• Resolve member issues and concerns and promote products.
• Guide members on self-service technology and store services.

Skills

Member service

Cash handling

Merchandise stocking

Self-service guidance

Tools

Cash register

Mobile retail apps

Job description

Sam's Club in Bowling Green, KY seeks an associate to deliver member service, operate the checkout area, and process purchases. You will resolve member issues, promote Sam's Club products, and guide members on self-service technology, ensuring a safe, organized front-end environment.

Responsibilities include maintaining merchandise, assisting with payments, returns, and exchanges, and supporting training on processes and new technology. A focus on security and customer satisfaction is required.