Member Experience Specialist | Front Desk & Tours

Club Fitness; Saint Peters (MO); On-site; USD 17,000 - 22,000; Part time

Job summary

Club Brands in St Peters, MO is seeking a friendly Member Experience Associate to greet members, conduct tours for prospective members, and help maintain a clean, welcoming club environment.

You will process sales at the front desk, assist with tanning and recovery amenities, respond to member requests, and complete incident reports. A flexible schedule including holidays/weekends is required; 18+ and prior customer service experience preferred.

Qualifications

• 18 years of age or older, required
• Previous customer service or hospitality experience, preferred

Responsibilities

• Greet members and guests promptly with a friendly, positive attitude upon arrival and departure.
• Conduct engaging and captivating tours to new and prospective members.
• Maintain cleanliness throughout the club, including equipment and locker rooms, in line with operational excellence standards.
• Respond promptly and professionally to member requests, inquiries, and concerns.
• Process retail and concession sales accurately.
• Assist members with tanning and recovery amenities.
• Maintain a clean, organized front desk area and follow all opening/closing procedures.
• Complete timely and accurate member incident reports.
• Check children in/out of Kids Club.
• Provide a safe, controlled, and nurturing environment.
• Clean and disinfect all toys, furniture, and facilities after each session.
• Communicate professionally with parents, addressing concerns or issues promptly.

Skills

Excellent customer service

Ability to communicate effectively

Strong attention to detail

Ability to problem solve and discern

Ability to multitask

Flexible schedule (holidays/weekends)

Job description

Club Brands in St Peters, MO is seeking a friendly Member Experience Associate to greet members, conduct tours for prospective members, and help maintain a clean, welcoming club environment.

You will process sales at the front desk, assist with tanning and recovery amenities, respond to member requests, and complete incident reports. A flexible schedule including holidays/weekends is required; 18+ and prior customer service experience preferred.