Member Experience Concierge — Fitness Club

Club Fitness; Missouri; On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Employee-owned (ESOP)

Free memberships

Medical, Dental, Life insurance

Paid time off

Career growth

Job summary

Club Brands is seeking a part-time Member Experience Associate to energize and connect with members at our Lemay–St Louis area clubs. You will greet guests, lead tours for prospective members, and keep facilities clean while ensuring excellent service.

This role supports tanning and recovery amenities, processes sales, and maintains a friendly front desk. Experience in customer service is preferred, with a flexible schedule including weekends.

Qualifications

• 18 years of age or older, required.
• Previous customer service or hospitality experience, preferred.

Responsibilities

• Greet members and guests promptly with a friendly, positive attitude upon arrival and departure.
• Conduct engaging and captivating tours to new and prospective members.
• Maintain cleanliness throughout the club, including equipment and locker rooms, in line with operational excellence standards.
• Respond promptly and professionally to member requests, inquiries, and concerns.
• Process retail and concession sales accurately.
• Assist members with tanning and recovery amenities.
• Maintain a clean, organized front desk area and follow all opening/closing procedures.
• Complete timely and accurate member incident reports.
• Check children in/out of Kids Club.
• Provide a safe, controlled, and nurturing environment.
• Clean and disinfect all toys, furniture, and facilities after each session.
• Communicate professionally with parents, addressing concerns or issues promptly.

Skills

Customer service

Communication

Attention to detail

Problem solving

Multitasking

Flexible schedule

Job description

Club Brands is seeking a part-time Member Experience Associate to energize and connect with members at our Lemay–St Louis area clubs. You will greet guests, lead tours for prospective members, and keep facilities clean while ensuring excellent service.

This role supports tanning and recovery amenities, processes sales, and maintains a friendly front desk. Experience in customer service is preferred, with a flexible schedule including weekends.