Member Experience Associate - St. Peters

Club Fitness; Saint Peters (MO); On-site; USD 17,000 - 22,000; Part time

Job summary

Club Brands in St Peters, MO is seeking a friendly Member Experience Associate to greet members, conduct tours for prospective members, and help maintain a clean, welcoming club environment.

You will process sales at the front desk, assist with tanning and recovery amenities, respond to member requests, and complete incident reports. A flexible schedule including holidays/weekends is required; 18+ and prior customer service experience preferred.

Qualifications

• 18 years of age or older, required
• Previous customer service or hospitality experience, preferred

Responsibilities

• Greet members and guests promptly with a friendly, positive attitude upon arrival and departure.
• Conduct engaging and captivating tours to new and prospective members.
• Maintain cleanliness throughout the club, including equipment and locker rooms, in line with operational excellence standards.
• Respond promptly and professionally to member requests, inquiries, and concerns.
• Process retail and concession sales accurately.
• Assist members with tanning and recovery amenities.
• Maintain a clean, organized front desk area and follow all opening/closing procedures.
• Complete timely and accurate member incident reports.
• Check children in/out of Kids Club.
• Provide a safe, controlled, and nurturing environment.
• Clean and disinfect all toys, furniture, and facilities after each session.
• Communicate professionally with parents, addressing concerns or issues promptly.

Skills

Excellent customer service

Ability to communicate effectively

Strong attention to detail

Ability to problem solve and discern

Ability to multitask

Flexible schedule (holidays/weekends)

Job description

Job DetailsJob Location: St Peters - St Peters, MO 63376Position Type: Part TimeEducation Level: NoneTravel Percentage: NoneJob Shift: AnyJob Category: Customer Service

Community | Action | Recognition | Experience

OUR VISION is to be the elite health and fitness provider in every community we serve.

OUR MISSION is to provide the best experience for everybody to improve their quality of life through fitness.

Overview

Our Member Experience Associates (MEA) are moment makers, bringing energy, connection, and excitement to every interaction so members can't help but say, "I love Club Brands!"

Primary Responsibilities

• Greet members and guests promptly with a friendly, positive attitude upon arrival and departure.
• Conduct engaging and captivating tours to new and prospective members.
• Maintain cleanliness throughout the club, including equipment and locker rooms, in line with operational excellence standards.
• Respond promptly and professionally to member requests, inquiries, and concerns.
• Process retail and concession sales accurately.
• Assist members with tanning and recovery amenities.
• Maintain a clean, organized front desk area and follow all opening/closing procedures.
• Complete timely and accurate member incident reports.

Kids Club Responsibilities (as business needs require)

• Check children in/out of Kids Club.
• Provide a safe, controlled, and nurturing environment.
• Clean and disinfect all toys, furniture, and facilities after each session.
• Communicate professionally with parents, addressing concerns or issues promptly.

Skills

• Excellent customer service
• Ability to communicate effectively with both staff and members
• Strong attention to detail
• Ability to problem solve and discern when toescalate member concerns/issues
• Ability to multitask.
• Must be able to work a flexible work schedule to include holidays and weekends.

Why You’ll Love Working for Club Brands

• Employee Owned – Club Brands is employee-owned, and that means you have a voice. Eligible employees earn stock in Club Brands through our Employee Stock Ownership Plan (ESOP) and become employee owners
• Free Memberships – You get FREE access to all our club locations because you deserve it.
• Comprehensive Benefits – Full-time employees are eligible to enroll in our Medical, Dental, Life, and Voluntary disability insurance plans, and accrue paid time off.
• Career Growth – We believe in your potential. We offer opportunities for career advancement and training for everybody on our team.
• Local Support – We're proud to be local to St. Louis, where club support is just one call away when you need it.

Qualifications

• 18 years of age or older, required
• Previous customer service or hospitality experience, preferred

This position may be physically demanding at times. Requires the ability to stand, walk or sit for up to 8 hours throughout the workday—the ability to lift up to 25 pounds. The ability to remain mobile for long periods of time may be required.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Club Brands is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices of law.