Member Experience Concierge

Club Fitness; Arnold (MO); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Employee Owned ESOP

Free Memberships

Comprehensive Benefits

Career Growth

Local Support

Job summary

Club Brands in Arnold, MO is looking for a Member Experience Associate to greet members, tour facilities, and help create a clean, welcoming environment where guests feel confident in their fitness journey.

As a part-time role, you’ll support tanning and recovery amenities, process sales at the front desk, and respond to member requests, with opportunities for career growth and membership benefits in a locally owned, employee-owned company.

Qualifications

• 18 years of age or older, required.
• Previous customer service or hospitality experience preferred.

Responsibilities

• Greet members and guests promptly with a friendly, positive attitude upon arrival and departure.
• Conduct engaging and captivating tours to new and prospective members.
• Maintain cleanliness throughout the club, including equipment and locker rooms, in line with operational excellence standards.
• Respond promptly and professionally to member requests, inquiries, and concerns.
• Process retail and concession sales accurately.
• Assist members with tanning and recovery amenities.
• Maintain a clean, organized front desk area and follow all opening/closing procedures.
• Complete timely and accurate member incident reports.
• Check children in/out of Kids Club.
• Provide a safe, controlled, and nurturing environment.
• Clean and disinfect all toys, furniture, and facilities after each session.
• Communicate professionally with parents, addressing concerns or issues promptly.

Skills

Excellent customer service

Effective communication

Attention to detail

Problem solving

Multitasking

Flexible schedule

Job description

Club Brands in Arnold, MO is looking for a Member Experience Associate to greet members, tour facilities, and help create a clean, welcoming environment where guests feel confident in their fitness journey.

As a part-time role, you’ll support tanning and recovery amenities, process sales at the front desk, and respond to member requests, with opportunities for career growth and membership benefits in a locally owned, employee-owned company.