Member Experience Pro | Free Membership & Growth

Club Fitness; Collinsville (IL); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Employee Owned ESOP

Free Memberships

Comprehensive Benefits

Career Growth

Local Support

Job summary

Club Brands in Collinsville, IL is seeking a Part Time Member Experience Associate to greet guests, tour new members, and maintain a clean, welcoming club environment. You’ll help members access tanning and recovery amenities and process retail sales with a friendly attitude.

The role requires 18+ years, customer service background, strong communication, attention to detail, and the ability to multitask. You’ll join an employee-owned team that offers free memberships, comprehensive benefits, and

Qualifications

• Must be 18 years or older.
• Previous customer service or hospitality experience preferred.
• Excellent customer service and communication skills.

Responsibilities

• Greet members and guests promptly with a friendly, positive attitude upon arrival and departure.
• Conduct engaging tours to new and prospective members.
• Maintain cleanliness throughout the club, including equipment and locker rooms.
• Respond promptly and professionally to member requests, inquiries, and concerns.
• Process retail and concession sales accurately.
• Assist members with tanning and recovery amenities.
• Maintain a clean, organized front desk area and follow opening/closing procedures.
• Complete timely and accurate member incident reports.
• Check children in/out of Kids Club.
• Provide a safe, controlled, and nurturing environment.
• Clean and disinfect all toys, furniture, and facilities after each session.
• Communicate professionally with parents, addressing concerns promptly.

Skills

Excellent customer service

Communication

Attention to detail

Problem solving

Multitasking

Flexible schedule

Job description

Club Brands in Collinsville, IL is seeking a Part Time Member Experience Associate to greet guests, tour new members, and maintain a clean, welcoming club environment. You’ll help members access tanning and recovery amenities and process retail sales with a friendly attitude.

The role requires 18+ years, customer service background, strong communication, attention to detail, and the ability to multitask. You’ll join an employee-owned team that offers free memberships, comprehensive benefits, and