Member Experience Specialist — Employee-Owned Club

Club Fitness; St. Louis (MO); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Free Memberships

Employee Owned

Comprehensive Benefits

Career Growth

Local Support

Job summary

Club Brands in St. Louis is seeking Member Experience Associates to energize interactions, guide tours, and maintain a clean, friendly environment where members can train, recover, and thrive.

In this part-time role, you will greet members, respond to inquiries, process sales, and support tanning and recovery amenities while championing our employee-owned culture and local community presence.

Qualifications

• 18 years of age or older required.
• Previous customer service or hospitality experience preferred.
• Physical requirements: stand/walk/sit up to 8 hours; lift up to 25 pounds.
• Position at South County club location; part-time schedule including holidays and weekends.

Responsibilities

• Greet members and guests promptly with a friendly, positive attitude.
• Conduct engaging tours to new and prospective members.
• Maintain cleanliness throughout the club, including equipment and locker rooms.
• Respond promptly and professionally to member requests, inquiries, and concerns.
• Process retail and concession sales accurately.
• Assist members with tanning and recovery amenities.
• Maintain a clean, organized front desk area and follow opening/closing procedures.
• Complete timely and accurate member incident reports.
• Check children in/out of Kids Club.
• Provide a safe, controlled, and nurturing environment.
• Clean and disinfect all toys, furniture, and facilities after each session.
• Communicate professionally with parents, addressing concerns promptly.

Skills

Customer service

Communication

Attention to detail

Problem solving

Multitasking

Flexible schedule

Job description

Club Brands in St. Louis is seeking Member Experience Associates to energize interactions, guide tours, and maintain a clean, friendly environment where members can train, recover, and thrive.

In this part-time role, you will greet members, respond to inquiries, process sales, and support tanning and recovery amenities while championing our employee-owned culture and local community presence.