Member Experience Specialist — Front Desk & Sales

ComForCare Home Care (Raleigh, NC); Moorhead (MN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Flexible schedule

Employee discounts

Advancement Opportunities

Training & development

Wellness resources

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

Dollars for Scholars Program

Employee Appreciation Program

Team Member Support Team

HSA

Job summary

Planet Fitness - PF Baseline Fitness in Moorhead, MN is seeking a Customer Service Representative to welcome members and guests, promote a positive experience, and deliver a superior level of service at the front desk.

You will handle member check-ins, answer questions, give tours, process sign-ups and cancellations, maintain a clean, organized space, and support day-to-day club operations with a friendly, professional approach.

Qualifications

• Minimum qualifications include honesty and a strong customer service mindset.
• Basic computer skills and ability to work a front desk environment.
• Good communication and listening skills are essential.

Responsibilities

• Greet and assist potential members, providing a positive experience.
• Handle front desk tasks and answer phone inquiries politely.
• Take information calls and tours for potential members.
• Assist in member check-ins, sign-ups, cancellations, and updating records.
• Facilitate member services questions and forward to supervisor when needed.
• Help maintain a clean and welcoming club environment.

Skills

Strong customer service skills

Basic computer proficiency

Job description

Planet Fitness - PF Baseline Fitness in Moorhead, MN is seeking a Customer Service Representative to welcome members and guests, promote a positive experience, and deliver a superior level of service at the front desk.

You will handle member check-ins, answer questions, give tours, process sign-ups and cancellations, maintain a clean, organized space, and support day-to-day club operations with a friendly, professional approach.