Guest Experience Specialist | Free Black Card Membership

PINNACLE FIT CLUBS, LLC - Planet Fitness; Terre Haute (IN); On-site; USD 14,000 - 19,000; Part time

Benefits offered by this job

Medical

Dental & Vision

Life Insurance

AD&D Insurance

Disability Insurance

401(k)

Voluntary benefits

Paid Time Off

Shift differential

Free Black Card Membership

Job summary

Planet Fitness is seeking a Member Services Representative (MSR) to welcome members and guests, provide exceptional customer service, and support a Judgement Free Zone culture. You will greet people, conduct tours, answer questions, process payments, and help maintain a clean, safe club environment during AM/PM/Overnight shifts.

This part-time, non-exempt role offers a busy, customer-focused workspace. Join a fast-growing team and contribute to a positive member experience while handling front

Qualifications

• Experience in customer service and guest relations.
• Ability to work AM/PM/Overnight shifts.
• Comfortable in a fast-paced team environment.

Responsibilities

• Welcome members and guests with enthusiasm and professionalism.
• Conduct informative club tours and explain membership options.
• Process POS transactions and maintain member records.
• Keep the club clean, safe, and welcoming throughout the shift.
• Follow safety procedures and escalate issues when needed.

Skills

Customer service

Communication

Hospitality

Problem solving

POS transactions

Tools

Point-of-Sale

Job description

Planet Fitness is seeking a Member Services Representative (MSR) to welcome members and guests, provide exceptional customer service, and support a Judgement Free Zone culture. You will greet people, conduct tours, answer questions, process payments, and help maintain a clean, safe club environment during AM/PM/Overnight shifts.

This part-time, non-exempt role offers a busy, customer-focused workspace. Join a fast-growing team and contribute to a positive member experience while handling front