Member Experience Specialist — Front Desk

Planet Fitness; Nashville (TN); On-site; USD 17,000 - 18,000; Full time

Job summary

Planet Fitness Nashville is seeking a Member Services Representative to deliver a welcoming and high-quality experience for members, guests, and prospects. You will greet visitors, register new members, process sign-ups and payments, and support the club team with opening/closing routines.

You will also handle member inquiries, guide tours, assist in maintaining a clean facility, and help with daily tasks to ensure a smooth member experience. A positive attitude and teamwork are essential.

Qualifications

• Must be 18 years of age or older.
• High School diploma or GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Check members into the system and assist callers with questions.
• Take prospective members on tours and sign up new members, calculating rates and monthly payments.
• Assist the Club Manager with cash handling and drawer accuracy.
• Maintain club cleanliness and assist with daily cleaning tasks.

Skills

Customer service

Front desk

Communication

Teamwork

Punctuality

Education

High School diploma/GED equivalent

Job description

Planet Fitness Nashville is seeking a Member Services Representative to deliver a welcoming and high-quality experience for members, guests, and prospects. You will greet visitors, register new members, process sign-ups and payments, and support the club team with opening/closing routines.

You will also handle member inquiries, guide tours, assist in maintaining a clean facility, and help with daily tasks to ensure a smooth member experience. A positive attitude and teamwork are essential.