Gym Member Services Associate – Front Desk Pro

Planet Fitness; Town Park Estates (TN); On-site; USD 17,000 - 18,000; Full time

Job summary

Planet Fitness in Nashville is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests. The role includes greeting visitors, signing up new members, processing payments, and assisting with tours and front desk duties.

The position requires 18+ years of age, a high school diploma or GED, and basic computer skills.

Qualifications

• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Strong customer service and communication skills.
• Basic computer proficiency.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including answering phones and assisting callers.
• Check members into the system and sign up new members with rates and payments.
• Assist Club Manager with cash drawer as needed.
• Facilitate updates to member accounts and respond to questions or concerns.
• Maintain club cleanliness and assist with daily cleaning tasks and special projects.

Skills

Customer service

Basic computer

Teamwork

Punctuality

Education

High School diploma/GED

Job description

Planet Fitness in Nashville is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests. The role includes greeting visitors, signing up new members, processing payments, and assisting with tours and front desk duties.

The position requires 18+ years of age, a high school diploma or GED, and basic computer skills.