Member Experience Specialist – Front Desk

Ymcamontgomery; Montgomery (AL); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

YMCA Membership

Program Discounts

Retirement Plan 12%

403B Retirement Savings

Paid Time Off

Holidays

Job summary

Montgomery YMCA Midtown welcomes applications for a Membership Services role in Montgomery, AL. You will greet members and guests at the front desk, answer calls, input information, and share program details, upholding the YMCA’s four pillars of caring, honesty, respect and responsibility.

This position offers growth in a mission-driven environment with benefits including YMCA membership, program discounts, retirement options, paid time off, holidays, and professional development opportunities.

Qualifications

• High school diploma or GED (or equivalent).
• CPR/AED certification within 30 days of employment.
• YMCA Safety Trainings within 14 days of employment.
• Must be able to multi-task and communicate clearly.

Responsibilities

• Greet members and visitors at the desk in a positive, professional manner.
• Handle and resolve member concerns and questions.
• Answer the phone promptly and transfer calls as needed.
• Input membership and program information into the computer system accurately.

Skills

Multitasking

Communication

Customer service

Computer basics

Education

High school diploma or GED

Job description

Montgomery YMCA Midtown welcomes applications for a Membership Services role in Montgomery, AL. You will greet members and guests at the front desk, answer calls, input information, and share program details, upholding the YMCA’s four pillars of caring, honesty, respect and responsibility.

This position offers growth in a mission-driven environment with benefits including YMCA membership, program discounts, retirement options, paid time off, holidays, and professional development opportunities.