Member Experience Specialist | Front Desk

Crunch Fitness; Louisville (KY); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Gym Membership

Opportunity for advancement

Training & development

Employee discounts

Job summary

Crunch Fitness in Louisville, Kentucky is looking for a Member Services Representative to create a welcoming atmosphere and provide exceptional customer experiences. The role includes greeting members, answering inquiries, and processing payments.

The ideal candidate will have strong communication skills and a commitment to customer satisfaction, helping to enhance member engagement and retention.

Qualifications

• Must be at least 18 years old.
• Previous customer service or front desk experience preferred.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet members and guests in a friendly manner.
• Check in members and guests accurately.
• Address member inquiries and concerns promptly.
• Process payments for club amenities and services.

Skills

Communication skills

Customer service

Interpersonal skills

Problem-solving skills

Education

High school diploma or equivalent (GED)

Job description

Crunch Fitness in Louisville, Kentucky is looking for a Member Services Representative to create a welcoming atmosphere and provide exceptional customer experiences. The role includes greeting members, answering inquiries, and processing payments.

The ideal candidate will have strong communication skills and a commitment to customer satisfaction, helping to enhance member engagement and retention.