Member Experience Specialist | Front Desk

Crunch Fitness; Erie (Erie County); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Gym Membership

Opportunity for advancement

Training & development

Employee discounts

Job summary

Crunch Fitness in Erie County, United States is seeking a Member Services Representative. This role is the first point of contact for members and guests, responsible for providing exceptional customer service and fostering a welcoming club experience.

The ideal candidate will have a high school diploma, strong communication skills, and preferably some prior experience in customer service. This position promotes a positive atmosphere and engages with members effectively.

Qualifications

• Minimum age of 18 years.
• Previous customer service, hospitality, retail, or front desk experience preferred.
• Ability to maintain a professional appearance and demeanor at all times.

Responsibilities

• Greet all members and guests in a friendly, professional, and welcoming manner.
• Check in members and guests accurately and efficiently.
• Answer incoming phone calls in a courteous, knowledgeable, and professional manner.

Skills

Strong communication skills

Customer-focused mindset

Problem-solving skills

Ability to multitask

Education

High school diploma or equivalent (GED)

Job description

Crunch Fitness in Erie County, United States is seeking a Member Services Representative. This role is the first point of contact for members and guests, responsible for providing exceptional customer service and fostering a welcoming club experience.

The ideal candidate will have a high school diploma, strong communication skills, and preferably some prior experience in customer service. This position promotes a positive atmosphere and engages with members effectively.