Member Experience Specialist (Front Desk)

Crunch Fitness; Norman (OK); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Gym membership

Advancement opportunities

Training & development

Employee discounts

Job summary

Crunch Fitness is seeking a personable Member Services Representative to serve as the primary contact for members and guests, delivering exceptional service and supporting club operations. You will manage check-ins, communicate events, and promote services while maintaining a professional, welcoming environment.

The role requires strong communication skills, a customer-focused mindset, and the ability to multitask in a fast-paced gym setting.

Qualifications

• High school diploma or equivalent (GED) required.
• Minimum age of 18 years.
• Previous customer service, hospitality, retail, or front desk experience preferred.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Demonstrated commitment to providing exceptional customer service.
• Experience working with children preferred.
• Ability to maintain a professional appearance and demeanor at all times.
• Current CPR certification required or ability to obtain certification within a designated timeframe.

Responsibilities

• Greet all members and guests in a friendly, professional, and welcoming manner.
• Check in members and guests accurately and efficiently in accordance with company policies and procedures.
• Communicate club events, promotions, and important announcements to members and guests.
• Promote and sell retail products and club services to members and guests.
• Assist with administrative and operational projects as assigned by club management.
• Maintain accurate records and documentation as required.
• Support daily front desk operations while ensuring compliance with company policies and procedures.
• Collaborate with team members to ensure a positive and supportive workplace culture.

Skills

Customer service

Communication

Multitasking

Problem solving

Professional appearance

Education

High school diploma or equivalent (GED)

Job description

Crunch Fitness is seeking a personable Member Services Representative to serve as the primary contact for members and guests, delivering exceptional service and supporting club operations. You will manage check-ins, communicate events, and promote services while maintaining a professional, welcoming environment.

The role requires strong communication skills, a customer-focused mindset, and the ability to multitask in a fast-paced gym setting.