Member Experience Specialist - Front Desk

Equinox; Los Angeles (CA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Complimentary club membership

Incentives with PT, Pilates, Spa

Job summary

Equinox Group in Los Angeles is seeking energetic Front Desk Associates to warmly welcome members, answer phones, and respond to questions. This role supports a dynamic, high-performance fitness environment and offers opportunities to grow with a leading lifestyle brand.

You will maintain accurate member accounts, assist other departments, ensure a clean, welcoming front desk, and work various shifts. Ideal candidates have 1 year of customer service, a high school diploma, and excellent

Qualifications

• Minimum of 1 year in customer service or related experience.
• High school diploma/GED required or equivalent work experience.
• Friendly, vibrant, and outgoing and professional demeanor.
• Must be able to effectively communicate in person, via email, and via phone.

Responsibilities

• Greet members and guests professionally.
• Answer phones professionally.
• Respond to member questions and concerns.
• Update members’ accounts as needed.
• Maintain an orderly and clean front desk area.
• Work opening/closing/mid-day shifts.
• Tour members as needed.
• Provide high level of customer service to members and guests.
• Assist other departments with related tasks.

Skills

Customer service

Communication skills

Friendly demeanor

Education

High school diploma or GED

Tools

POS software

Job description

Equinox Group in Los Angeles is seeking energetic Front Desk Associates to warmly welcome members, answer phones, and respond to questions. This role supports a dynamic, high-performance fitness environment and offers opportunities to grow with a leading lifestyle brand.

You will maintain accurate member accounts, assist other departments, ensure a clean, welcoming front desk, and work various shifts. Ideal candidates have 1 year of customer service, a high school diploma, and excellent