Front Desk Associate — Member Experience Expert

Equinox; Beverly Hills (CA); On-site; USD 52,349,000 - 54,415,000; Full time

Benefits offered by this job

Complimentary club membership

Personal Training access

Spa and Shop benefits

Job summary

Equinox Fitness Club in Beverly Hills is seeking energetic Front Desk Associates to join our team, delivering exceptional service to members and guests as they arrive. You will greet, assist, and guide visitors, while maintaining accurate membership information and a welcoming environment.

The role requires at least 1 year in customer service, a high school diploma or GED, and strong communication skills. Candidates should be friendly, reliable, and comfortable using phone, email, and computer

Qualifications

• Minimum 1 year in customer service or related experience.
• High school diploma or GED or equivalent work experience.
• Effective communication in person, via email, and via phone.

Responsibilities

• Greet members and guests professionally.
• Scan membership IDs at entry.
• Answer phones professionally.
• Respond to member questions and concerns.
• Update member accounts as needed.
• Maintain an orderly, clean work area.
• Work opening/closing/mid-day shifts.
• Tour members.
• Provide high level customer service to members and guests.
• Assist other departments with related tasks.

Skills

Customer service

Communication

Computer literacy

Friendly personality

Energetic

Education

High school diploma or GED

Job description

Equinox Fitness Club in Beverly Hills is seeking energetic Front Desk Associates to join our team, delivering exceptional service to members and guests as they arrive. You will greet, assist, and guide visitors, while maintaining accurate membership information and a welcoming environment.

The role requires at least 1 year in customer service, a high school diploma or GED, and strong communication skills. Candidates should be friendly, reliable, and comfortable using phone, email, and computer