Guest Experience Associate — Fitness Club

Equinox Fitness Club; Los Angeles (CA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Competitive salary & benefits

Complimentary Club membership

Perks: Personal Training, Spa & Shop

Job summary

Equinox Fitness Club in Woodland Hills is seeking energetic Front Desk Associates to join the team. This role involves greeting members, scanning IDs, answering calls, and assisting guests with exceptional service.

The position requires a friendly, outgoing personality, at least 1 year in customer service, and solid communication skills across in-person, email, and phone channels. Day-to-day tasks include account updates, shift coverage, and cross-department support.

Qualifications

• Minimum of 1 year in customer service or related experience.
• High school diploma/GED or equivalent work experience.
• Reliable, professional, computer literate, energetic, and friendly.
• Preferably interested in health, fitness, and/or sports.
• Friendly, vibrant, and outgoing personality.
• Must be able to effectively communicate in person, via email, and via phone.

Responsibilities

• Professionally greet members and guests
• Scan membership IDs upon entrance
• Answer phones professionally
• Respond to member questions, concerns and discrepancies
• Update members’ accounts if needed
• Maintain an orderly and clean work area
• Ability to work opening/closing/mid-day shifts
• Ability to tour members
• Provide the highest level of customer service to members, prospective members, and guests
• Aid other departments with other related tasks

Skills

Customer service

Communication

Friendly demeanor

Education

High school diploma/GED

Tools

Computer literacy

Job description

Equinox Fitness Club in Woodland Hills is seeking energetic Front Desk Associates to join the team. This role involves greeting members, scanning IDs, answering calls, and assisting guests with exceptional service.

The position requires a friendly, outgoing personality, at least 1 year in customer service, and solid communication skills across in-person, email, and phone channels. Day-to-day tasks include account updates, shift coverage, and cross-department support.