Member Experience Concierge – Front Desk

Equinox; Los Angeles (CA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Competitive salary and benefits

Complimentary Club membership

Perks and incentives with products and

services including personal training,

Job summary

Equinox Studio City is seeking a Front Desk Associate to warmly greet members and guests, answer phones, and handle inquiries with professionalism. This role emphasizes outstanding customer service and seamless member experiences in a high-energy club environment.

Located at The Shops at Sportsmen's Lodge, this position requires flexible shifts and a proactive, friendly attitude. Benefits include complimentary club access and opportunities for growth within the Equinox community.

Qualifications

• Minimum of 1 year in customer service or related experience preferred
• High school diploma/GED required or equivalent work experience
• Reliable, professional, computer literate, energetic, and friendly
• Preferably interested in health, fitness, and/or sports
• Must be friendly, vibrant, and outgoing
• Must be able to effectively communicate in person, via email, and via phone

Responsibilities

• Greet members and guests in a professional manner
• Answer phones professionally
• Respond to member questions, concerns and discrepancies
• Update members’ accounts as needed
• Maintain an orderly and clean work area
• Work opening/closing/mid-day shifts
• Tour members and provide high-quality service
• Assist other departments with related tasks

Skills

Customer service

Communication

Phone etiquette

Professionalism

Education

High school diploma/GED

Tools

Computer literacy

Job description

Equinox Studio City is seeking a Front Desk Associate to warmly greet members and guests, answer phones, and handle inquiries with professionalism. This role emphasizes outstanding customer service and seamless member experiences in a high-energy club environment.

Located at The Shops at Sportsmen's Lodge, this position requires flexible shifts and a proactive, friendly attitude. Benefits include complimentary club access and opportunities for growth within the Equinox community.