Member Experience Front Desk Associate

Equinox; Los Angeles (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Complimentary Club membership

Personal Training

Pilates

Spa

Shop

Job summary

Equinox is seeking energetic Front Desk Associates to greet members and guests, manage check-ins, answer calls, and resolve questions with a friendly, professional demeanor. The role requires reliability, a can-do attitude, and clear communication across in-person, email, and phone channels.

Ideal candidates bring at least 1 year in customer service, a high school diploma or GED, and an interest in health and fitness.

Qualifications

• Minimum of 1 year in customer service or related experience
• High school diploma/GED required or equivalent work experience
• Reliable, professional, computer literate, energetic, and friendly
• Preferably interested in health, fitness, and/or sports
• Must be friendly, vibrant, and outgoing
• Must be able to effectively communicate in person, via email, and via phone

Responsibilities

• Professionally greet members and guests
• Scan membership ID’s upon members entrance
• Answer phones professionally
• Respond to member questions, concerns and discrepancies
• Update members’ accounts if needed
• Maintain an orderly and clean work area
• Ability to work opening/closing/mid-day shifts
• Ability to tour members
• Provide the highest level of customer service to members, prospective members, and guests
• Aid other departments with other related tasks

Skills

Customer service

Communication

Professional demeanor

Computer literate

Flexible shifts

Education

High school diploma/GED

Tools

POS system

Job description

Equinox is seeking energetic Front Desk Associates to greet members and guests, manage check-ins, answer calls, and resolve questions with a friendly, professional demeanor. The role requires reliability, a can-do attitude, and clear communication across in-person, email, and phone channels.

Ideal candidates bring at least 1 year in customer service, a high school diploma or GED, and an interest in health and fitness.