Club Front Desk Associate: Elevate Member Experience

Equinox; Beverly Hills (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Complimentary Club membership

Benefits and incentives

Job summary

Equinox is seeking energetic Front Desk Associates to greet members and guests, answer phones, and respond to inquiries to ensure a superior member experience. The role emphasizes professional communication, reliability, and a friendly, outgoing attitude within a dynamic health and fitness environment in Beverly Hills.

You will maintain accurate member records, support other departments as needed, and work various shifts while delivering exceptional service to members and prospective members in

Qualifications

• Minimum 1 year in customer service or related experience.
• Must be friendly, vibrant, and outgoing.
• Must be able to effectively communicate in person, via email, and via phone.
• Reliable, professional, computer literate, energetic, and friendly.

Responsibilities

• Professionally greet members and guests.
• Answer phones professionally.
• Respond to member questions, concerns and discrepancies.
• Update members’ accounts if needed.
• Maintain an orderly and clean work area.
• Ability to work opening/closing/mid-day shifts.
• Ability to tour members.
• Provide the highest level of customer service to members, prospective members, and guests.
• Aid other departments with other related tasks.

Skills

Customer service

Communication

Computer literacy

Friendly

Education

High school diploma/GED

Job description

Equinox is seeking energetic Front Desk Associates to greet members and guests, answer phones, and respond to inquiries to ensure a superior member experience. The role emphasizes professional communication, reliability, and a friendly, outgoing attitude within a dynamic health and fitness environment in Beverly Hills.

You will maintain accurate member records, support other departments as needed, and work various shifts while delivering exceptional service to members and prospective members in