Guest Experience Associate - Front Desk (Club Access)

Socket.dev; Los Angeles (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Complimentary Club membership

Commission opportunities

Job summary

Equinox is seeking energetic Front Desk Associates in Los Angeles to warmly greet members and guests, scan IDs at entry, and manage inquiries with professionalism.

The role requires at least 1 year in customer service, a high school diploma or equivalent, and strong communication skills across in-person, email, and phone interactions. Competitive pay and perks accompany this critical front-line position.

Qualifications

• Minimum 1 year in customer service or related experience.
• High school diploma/GED required or equivalent work experience.
• Must be friendly, vibrant, and outgoing; able to communicate in person, via email, and via phone.

Responsibilities

• Professionally greet members and guests
• Scan membership IDs upon entrance
• Answer phones professionally
• Respond to member questions, concerns and discrepancies
• Update members' accounts if needed
• Maintain an orderly and clean work area
• Provide the highest level of customer service to members, prospective members, and guests
• Aid other departments with related tasks

Skills

Customer service

Communication

Computer literacy

Friendly

Energetic

Professional

Education

High school diploma/GED

Job description

Equinox is seeking energetic Front Desk Associates in Los Angeles to warmly greet members and guests, scan IDs at entry, and manage inquiries with professionalism.

The role requires at least 1 year in customer service, a high school diploma or equivalent, and strong communication skills across in-person, email, and phone interactions. Competitive pay and perks accompany this critical front-line position.