Member Experience Specialist, Front Desk

Planet Fitness; Killingly (CT); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive salary

401K plan

Health benefits

Paid time off

Free Black Card membership

Job summary

Planet Fitness is seeking a Front Desk Associate in Killingly, CT. You will greet members, answer questions, handle transactions, and promote memberships while delivering friendly service in a fast-paced gym environment.

The role requires a high school diploma or equivalent, with at least 6 months of in-person customer service experience. Flexible weekday/weekend hours are available, and benefits include health coverage and a 401(k) plan.

Qualifications

• 18 years old or older
• High School Diploma or Equivalent required
• Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred

Responsibilities

• Welcome and assist members in a confident, professional manner.
• Anticipate members' needs and respond promptly.
• Provide gracious and efficient telephone service.
• Resolve customer concerns with clear, friendly communication.
• Maintain club cleanliness for up to 50% of the shift.
• Handle payments, give change and receipts accurately.
• Promote products and promotions to drive revenue.

Skills

Customer service

Multitasking

Strong communication

Problem solving

Self-starter

Flexible schedule

Education

High School Diploma

Job description

Planet Fitness is seeking a Front Desk Associate in Killingly, CT. You will greet members, answer questions, handle transactions, and promote memberships while delivering friendly service in a fast-paced gym environment.

The role requires a high school diploma or equivalent, with at least 6 months of in-person customer service experience. Flexible weekday/weekend hours are available, and benefits include health coverage and a 401(k) plan.