Member Experience Front Desk Associate

Planet Fitness; New Britain (CT); On-site; USD 19,000 - 27,000; Part time

Benefits offered by this job

Competitive Salary

401K plan

Health benefits

Job summary

Planet Fitness, operating under Ignite Fitness Holdings, is seeking a friendly Front Desk Associate for our New Britain, CT club. This part-time role requires a high school diploma, customer-service experience, and a welcoming, professional demeanour.

You will greet members, handle payments, answer questions, promote benefits, and help maintain a clean, safe environment during a rotating schedule. The position offers a supportive team and opportunities to grow within the fitness community.

Qualifications

• 18 years old or older.
• High School Diploma or Equivalent required.
• Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.

Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
• Respond promptly to member needs and acknowledge all members.
• Provide telephone service with complete and accurate information.
• Resolve customer concerns with strong communication and problem-solving skills.
• Maintain the cleanliness of the club for up to 50% of the shift.
• Deliver prompt, efficient customer service in a fast-paced retail environment.
• Accept payments from customers, give change and receipts.
• Promote products and promotions to drive revenue.
• Answer questions with accurate information about policies and procedures.

Skills

Customer service

Initiative

Flexible schedule

Multi-tasking

Education

High School Diploma or Equivalent

Job description

Planet Fitness, operating under Ignite Fitness Holdings, is seeking a friendly Front Desk Associate for our New Britain, CT club. This part-time role requires a high school diploma, customer-service experience, and a welcoming, professional demeanour.

You will greet members, handle payments, answer questions, promote benefits, and help maintain a clean, safe environment during a rotating schedule. The position offers a supportive team and opportunities to grow within the fitness community.