Member Experience Specialist (Front Desk)

Retrofitness, LLC; Fairfield (NJ); On-site; USD 20,664 - 26,174; Full time

Benefits offered by this job

Free uniforms

Training & development

Wellness resources

Competitive salary

Flexible schedule

Job summary

Retro Fitness is seeking a Front Desk Associate to greet members and manage check-ins with a friendly, team‑oriented attitude. You will handle member inquiries, support sales, and assist with in-store merchandising while upholding safety and cleanliness standards.

Based at our New Jersey location, the role requires flexible hours including mornings, evenings, and weekends, and offers opportunities for growth through Retro University training and development.

Qualifications

• A positive upbeat personality.
• Effective ability to communicate with customers, coworkers and managers.
• The ability to multi-task.
• Customer service oriented.
• Punctual, responsible and pays attention to detail.
• CPR/AED training preferred.
• Prior sales experience in a retail setting is preferred.
• Successful completion of all Retro University courses.

Responsibilities

• Greeting and checking in members as they come in.
• Resolving member issues in an effective manner.
• Membership sales and retention.
• Following up with prospects.
• Selling in-store merchandise such as Retro Blends Smoothies, Cooler Drinks, Pro Shop items, etc.
• Ensuring a safe and clean environment for all members and staff.
• Applicable downtime tasks provided by Management may include upkeep & walk throughs of facility.
• Opening and closing the facility if scheduled.
• Following company policies and procedures.

Skills

Communication skills

Customer service

Multi-tasking

Punctuality

Attention to detail

CPR/AED

Retail sales experience

Retro University completion

Job description

Retro Fitness is seeking a Front Desk Associate to greet members and manage check-ins with a friendly, team‑oriented attitude. You will handle member inquiries, support sales, and assist with in-store merchandising while upholding safety and cleanliness standards.

Based at our New Jersey location, the role requires flexible hours including mornings, evenings, and weekends, and offers opportunities for growth through Retro University training and development.