Front Desk

Retrofitness, LLC; Jersey City (NJ); On-site; USD 35,000 - 45,000; Full time

Job summary

A local Fitness Center in Jersey City is looking for a Front Desk employee who will be the first point of contact for members. This role requires a positive and upbeat personality, effective communication skills, and multi-tasking abilities. Responsibilities include greeting members, resolving issues, handling memberships, and maintaining a clean environment. If you are looking to contribute to a vibrant team and ensure a delightful member experience, this is the job for you. Ideal candidates should have prior customer service experience and a passion for the fitness industry.

Qualifications

• Positive upbeat personality is essential.
• Effective communication with customers, coworkers, and managers required.
• Ability to multi-task is needed.
• Customer service orientation is key.
• Must be punctual and responsible.
• CPR/AED training preferred.
• Prior sales experience in retail is beneficial.

Responsibilities

• Greet and check in members as they enter.
• Resolve member issues effectively.
• Handle membership sales and retention.
• Follow up with prospects.
• Sell in-store merchandise.
• Ensure a safe and clean environment.
• Complete assigned downtime tasks.
• Open and close the facility as scheduled.

Skills

Positive upbeat personality

Effective communication skills

Multi-tasking ability

Customer service orientation

Attention to detail

CPR/AED training

Sales experience

Job description

Full Time • Retro Fitness of Jersey City (Hudson Mall)

The Front Desk employee is the face of the Retro Fitness outlet; they are the person a member sees when he or she first walks into the facility. It is important that this person be TEAM oriented with great communication skills. The Front Desk employee wears many hats while also ensuring a positive member experience.

Live by the RETRO values – integRity, dEdication, consisTency, expeRience and innOvation!

Requirements

• A positive upbeat personality.
• Effective ability to communicate with customers, coworkers and managers.
• The ability to multi-task.
• Customer service oriented.
• Punctual, responsible and pays attention to detail.
• CPR/AED training preferred.
• Prior sales experience in a retail setting is preferred.
• Successful completion of all Retro University courses.
• Working environment is inside the Retro Fitness Outlet. Working hours could vary and include mornings, evenings, and weekends.

Direct report

• Retro Fitness General Manager

Retro Fitness is a Health Club built on the respect and dedication for each of our members who entrust us to help them achieve their health and fitness goals. Our mission is to provide a consistent and innovative customer experience for each member to realize their true fitness potential; making America a healthier place 1 visit, 1 rep, 1 mile at a time.

Responsibilities of Front Desk Staff Member

• Greeting and checking in members as they come in.
• Resolving member issues in an effective manner.
• Membership sales and retention.
• Following up with prospects.
• Selling in-store merchandise such as Retro Blends Smoothies, Cooler Drinks, Pro Shop items, etc.
• Ensuring a safe and clean environment for all members and staff.
• Applicable downtime tasks provided by Management may include upkeep & walk throughs of facility.
• Opening and closing the facility if scheduled.
• Following company policies and procedures.

All Front Desk employees are to wear company staff shirt along with either Khaki pants or black athletic pants. Sneakers must always be worn. No boots, heals, or open toe shoes or sandals. Front Desk staff should always be well groomed and neat. Opening shift employees are required to be inside the facility 15 minutes prior to scheduled opening time ensuring all items on the Opening Checklist are performed before members arrive. Closing employees are to close the facility at the established time. Employees are not to count money until all members have left the Retro Fitness outlet and the doors have been locked.

With more than 120 gyms open or under development across the US, Retro Fitness offers multiple fitness experiences under one roof. From traditional strength and cardio options to personalized training programs, Retro Fitness offers something for everyone. Gyms feature best in class equipment and services, our Retro Blends Smoothie Bar, and a selection of amenities that keep members feeling accomplished and refreshed.

With our new CEO, Andrew Alfano, leading the team, Retro Fitness is poised for growth in an exciting atmosphere with a new strategic vision and focus. We encourage you to consider joining us on this journey!

Interested in owning a Retro Fitness? The brand is seeking qualified franchise partners to expand nationwide. For more information, please visit www.retrofitness.com or www.retrofranchising.com.