Member Experience & Front Desk Specialist

Retro Fitness of Fairfield; Fairfield (NJ); On-site; USD 30,000 - 38,000; Part time

Benefits offered by this job

Free uniforms

Training & development

Wellness resources

Competitive salary

Flexible schedule

Job summary

Retro Fitness of Fairfield is seeking a friendly Front Desk Staff member to greet members, check in guests, and support daily operations in a fast-paced gym environment. You will resolve member issues, drive membership sales, and promote in-store products while ensuring a clean, safe, and welcoming facility.

Shifts vary including mornings, evenings, and weekends; team orientation and great communication are essential.

Qualifications

• A positive upbeat personality.
• Effective ability to communicate with customers, coworkers and managers.
• The ability to multi-task.
• Customer service oriented.
• Punctual, responsible and pays attention to detail.
• CPR/AED training preferred.
• Prior sales experience in a retail setting is preferred.
• Successful completion of all Retro University courses.

Responsibilities

• Greeting and checking in members as they come in.
• Resolving member issues in an effective manner.
• Membership sales and retention.
• Following up with prospects.
• Selling in-store merchandise such as Retro Blends Smoothies, Cooler Drinks, Pro Shop items, etc.
• Ensuring a safe and clean environment for all members and staff.
• Applicable downtime tasks provided by Management may include upkeep & walk throughs of facility.
• Opening and closing the facility if scheduled.
• Following company policies and procedures.

Skills

Customer service

Communication

Multi-tasking

Team orientation

Punctual

Sales experience (retail)

CPR/AED training

Retro University courses

Job description

Retro Fitness of Fairfield is seeking a friendly Front Desk Staff member to greet members, check in guests, and support daily operations in a fast-paced gym environment. You will resolve member issues, drive membership sales, and promote in-store products while ensuring a clean, safe, and welcoming facility.

Shifts vary including mornings, evenings, and weekends; team orientation and great communication are essential.