Member Experience Concierge - Gym Front Desk

Retro Fitness; Sayreville (NJ); On-site; USD 40,000 - 55,000; Full time

Job summary

Retro Fitness is looking for a General Manager to oversee the Front Desk operations. The ideal candidate will have a positive demeanor and strong customer service skills to create a welcoming environment for members. You will be responsible for greeting members, resolving issues, and ensuring satisfaction through effective communication.

This position requires flexibility in working hours and the ability to multi-task. A background in customer service and retail is preferred, alongside CPR/AED training.

Qualifications

• A positive upbeat personality.
• Effective ability to communicate with customers, coworkers and managers.
• CPR/AED training preferred.
• Prior sales experience in a retail setting is preferred.

Responsibilities

• Greeting and checking in members as they come in.
• Resolving member issues in an effective manner.
• Membership sales and retention.
• Following up with prospects.
• Ensuring a safe and clean environment for all members and staff.
• Opening and closing the facility if scheduled.

Skills

Customer service orientation

Communication skills

Multi-tasking ability

Punctuality

Job description

Retro Fitness is looking for a General Manager to oversee the Front Desk operations. The ideal candidate will have a positive demeanor and strong customer service skills to create a welcoming environment for members. You will be responsible for greeting members, resolving issues, and ensuring satisfaction through effective communication.

This position requires flexibility in working hours and the ability to multi-task. A background in customer service and retail is preferred, alongside CPR/AED training.