Member Experience Specialist | Gym Membership & Service

Retro Fitness; Oceanside (NY); On-site; USD 19,286 - 23,419; Full time

Job summary

Retro Fitness is seeking a Member Experience Associate to warmly greet members, process check-ins, and help create a welcoming, high-energy environment. You’ll contribute to member satisfaction by delivering friendly service and promoting memberships and merchandise.

The role emphasizes professionalism, clear communication, and teamwork in a fast-paced fitness club. Prior sales or hospitality experience is helpful, CPR/AED certification is preferred, and a positive, upbeat attitude is essential.

Qualifications

• Prior experience in sales, retail, or hospitality is helpful.
• Active CPR/AED certification preferred.

Responsibilities

• Greet and check in members as they come in.
• Resolve customer issues in an effective manner.
• Sell memberships, retail, and merchandise.
• Follow up with prospects promptly.
• Ensure a safe and clean health club environment for members and staff.
• Open and close the facility if scheduled.
• Follow company policies, procedures, and best practices.

Skills

Customer service

Sales

Communication

Professionalism

Job description

Retro Fitness is seeking a Member Experience Associate to warmly greet members, process check-ins, and help create a welcoming, high-energy environment. You’ll contribute to member satisfaction by delivering friendly service and promoting memberships and merchandise.

The role emphasizes professionalism, clear communication, and teamwork in a fast-paced fitness club. Prior sales or hospitality experience is helpful, CPR/AED certification is preferred, and a positive, upbeat attitude is essential.