Member Experience Specialist — Friendly Guest Services

YMCA; North Farmington (MI); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Free Family Membership

Flexible Scheduling

Family-friendly Environment

EAP & Retirement Plan

Job summary

The Farmington Family YMCA is hiring a Full Time Member Experience Associate to deliver exceptional service to members, guests and prospective members, greet visitors, answer phones, and help direct them to programs.

Ideal candidates have a high school diploma or equivalent, experience in customer service, strong organizational and communication skills, and a self-starter approach. The YMCA offers benefits including PTO, holidays, health care, and retirement plan.

Qualifications

• Experience in customer service, preferably in a busy atmosphere, and typing knowledge.
• Strong organizational and communication skills, friendly, outgoing, accurate, neat, dependable, and a self-starter.
• High school diploma or equivalent (18+ years of age)

Responsibilities

• Provides excellent customer service to members and guests through greeting, managing and addressing member concerns, and answering phones.
• Maintains a neat, organized work area while engaging with members and families as you direct them to programs and activities.
• Builds a positive first impression with a warm smile and personal greeting for all who encounter the YMCA by upholding the YMCA core values.
• Performs other assigned duties as directed by Supervisor

Skills

Customer service

Communication

Typing

Self-starter

Education

High School Diploma

Job description

The Farmington Family YMCA is hiring a Full Time Member Experience Associate to deliver exceptional service to members, guests and prospective members, greet visitors, answer phones, and help direct them to programs.

Ideal candidates have a high school diploma or equivalent, experience in customer service, strong organizational and communication skills, and a self-starter approach. The YMCA offers benefits including PTO, holidays, health care, and retirement plan.