Member Experience Specialist

Spymca; Northern (KY); Hybrid; USD 14,000 - 18,000; Full time

Benefits offered by this job

Complimentary membership for you &/or

50% discount YMCA programs

40% child care discount

CPR/First Aid certification provided

Comprehensive benefits package

Flexible hours

Job summary

YMCA of Kentucky in the Northern region is seeking friendly Member Services Associates to welcome members, provide timely information, and process registrations, sales, and refunds with accuracy.

This role offers flexible hours, full or part-time positions, and a comprehensive benefits package including health, dental, vision, retirement, and paid time off, plus membership perks and discounts on programs.

Qualifications

• Established history of positive customer service experience.
• Proactive in seeking answers to member and guest inquiries.
• Ability to thrive in a fast paced environment.
• Comfortable managing multiple tasks simultaneously.
• Strong communication skills, with a “listen-first” mentality.
• Willingness to help others – members, guests, and coworkers.
• Consistently displays our core values: Caring, Respect, Responsibility, and Honesty.

Responsibilities

• Share your enthusiasm and customer-focused work with our members by providing timely and accurate information to members and guests.
• Assist Member Services Director in creating and implementing member-focused policies and procedures.
• Facilitate training while providing leadership to Member Services Associates.
• Process accurate day to day operations such as registrations, sales, and refunds.

Skills

Customer service experience

Proactive inquiry

Thrives in fast-paced environment

Multitasking

Strong communication

Willingness to help others

Core values alignment

Tools

Microsoft Office

Job description

YMCA of Kentucky in the Northern region is seeking friendly Member Services Associates to welcome members, provide timely information, and process registrations, sales, and refunds with accuracy.

This role offers flexible hours, full or part-time positions, and a comprehensive benefits package including health, dental, vision, retirement, and paid time off, plus membership perks and discounts on programs.