Member Experience & Front Desk Associate

Edwardsville YMCA; Edwardsville (IL); On-site; USD 16,531 - 20,664; Part time

Job summary

The Edwardsville YMCA is seeking a Member Services Associate to welcome members and guests, ensuring a professional and positive environment. This role involves excellent customer service, conducting tours, and assisting in membership sales.

The ideal candidate will support YMCA’s mission and values, engage positively with members, and provide supervision in the Child Watch area as needed. Previous customer service experience and a High School Diploma or GED are required.

Qualifications

• Minimum requirement is a High School Diploma or GED.
• Previous experience in customer service or sales preferred.
• Excellent interpersonal and problem-solving skills are necessary.

Responsibilities

• Welcome members and guests, and provide excellent customer service.
• Conduct tours and assist with membership sales and program registration.
• Provide safe supervision of children in the Child Watch area.

Skills

Customer service skills

Problem-solving skills

Interpersonal skills

Ability to work with diverse groups

Education

High School Diploma/GED

Tools

Basic computer knowledge

Job description

The Edwardsville YMCA is seeking a Member Services Associate to welcome members and guests, ensuring a professional and positive environment. This role involves excellent customer service, conducting tours, and assisting in membership sales.

The ideal candidate will support YMCA’s mission and values, engage positively with members, and provide supervision in the Child Watch area as needed. Previous customer service experience and a High School Diploma or GED are required.