Member Experience Associate Full-Time

YMCA; North Farmington (MI); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Free Family Membership

Flexible Scheduling

Family-friendly Environment

EAP & Retirement Plan

Job summary

The Farmington Family YMCA is hiring a Full Time Member Experience Associate to deliver exceptional service to members, guests and prospective members, greet visitors, answer phones, and help direct them to programs.

Ideal candidates have a high school diploma or equivalent, experience in customer service, strong organizational and communication skills, and a self-starter approach. The YMCA offers benefits including PTO, holidays, health care, and retirement plan.

Qualifications

• Experience in customer service, preferably in a busy atmosphere, and typing knowledge.
• Strong organizational and communication skills, friendly, outgoing, accurate, neat, dependable, and a self-starter.
• High school diploma or equivalent (18+ years of age)

Responsibilities

• Provides excellent customer service to members and guests through greeting, managing and addressing member concerns, and answering phones.
• Maintains a neat, organized work area while engaging with members and families as you direct them to programs and activities.
• Builds a positive first impression with a warm smile and personal greeting for all who encounter the YMCA by upholding the YMCA core values.
• Performs other assigned duties as directed by Supervisor

Skills

Customer service

Communication

Typing

Self-starter

Education

High School Diploma

Job description

FIND A CAREER THAT MAKES A DIFFERENCE WITH A JOB AT THE Y!

Now Hiring at the Farmington Family YMCA

YMCA Employee Benefits

• FREE Family Membership & Discounted Access to Programs
• Flexible Scheduling
• Family-friendly Work Environment
• Employee Assistance Program & Retirement Plan

General Function

The Full Time Member Experience Associate will be responsible for ensuring exceptional service and assistance to YMCA members, prospective members and guests at all times exhibiting excellent communication and customer service skills upholding the member experience standards.

Education/Experience/Training/Certifications

• At minimum, a high school diploma or equivalent (18+ years of age)
• Experience in customer service, preferably in a busy atmosphere, and typing knowledge
• Strong organizational and communication skills, friendly, outgoing, accurate, neat, dependable, and a self-starter.

Position Benefits

• Generous Paid Time Off and 10 Paid Holidays
• Quality Healthcare (medical, dental, vision, life) with Flexible Spending Account
• Employer Contribution Retirement Plan and Short-term/Long-term Disability

Job Duties & Responsibilities

• Provides excellent customer service to members and guests through greeting, managing and addressing member concerns, and answering phones
• Maintains a neat, organized work area while engaging with members and families as you direct them to programs and activities
• Builds a positive first impression with a warm smile and personal greeting for all who encounter the YMCA by upholding the YMCA core values
• Performs other assigned duties as directed by Supervisor

Abilities & Skills

• Ability to participate in all physical aspects of the position.
• Ability to sit and stand from a seated position when interacting with members.

For more opportunities to join our team, please visit the YMCA of Metropolitan Detroit's career page (ymcadetroit.org/careers).