Member Experience Associate

YMCA; Detroit (MI); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

FREE Family Membership & Discounted A…

Flexible Scheduling

Family-friendly Work Environment

Employee Assistance Program & Retire…

Job summary

The Boll Family YMCA in Detroit is seeking a Member Experience Associate to deliver exceptional service to members, guests, and prospective members. You will greet people, address questions, and direct them to programs and activities with a friendly, professional demeanor.

As a frontline ambassador, you’ll maintain a welcoming environment, manage inquiries, and uphold the YMCA core values while collaborating with the team to ensure a smooth member experience.

Qualifications

• Experience in customer service, preferably in a busy atmosphere, and typing knowledge.
• Strong organizational and communication skills, friendly, outgoing, accurate, neat, dependable, and a self-starter.

Responsibilities

• Provides excellent customer service to members and guests through greeting, managing and addressing member concerns, and answering phones
• Maintains a neat, organized work area while engaging with members and families as you direct them to programs and activities
• Builds a positive first impression with a warm smile and personal greeting for all who encounter the YMCA by upholding the YMCA core values
• Performs other assigned duties as directed by Supervisor

Skills

Customer service

Typing

Communication

Organizational skills

Self-starter

Education

High school diploma or equivalent

Job description

FIND A CAREER THAT MAKES A DIFFERENCE
WITH A JOB AT THE Y!

Now Hiring at the Boll Family YMCA

YMCA Employee Benefits

• FREE Family Membership & Discounted Access to Programs
• Flexible Scheduling
• Family-friendly Work Environment
• Employee Assistance Program & Retirement Plan

General Function

The Member Experience Associate will be responsible for ensuring exceptional service and assistance to YMCA members, prospective members and guests at all times exhibiting excellent communication and customer service skills upholding the member experience standards.

Education/Experience/Training/Certifications

• At minimum, a high school diploma or equivalent (18+ years of age)
• Experience in customer service, preferably in a busy atmosphere, and typing knowledge
• Strong organizational and communication skills, friendly, outgoing, accurate, neat, dependable, and a self-starter.

Job Duties & Responsibilities

• Provides excellent customer service to members and guests through greeting, managing and addressing member concerns, and answering phones
• Maintains a neat, organized work area while engaging with members and families as you direct them to programs and activities
• Builds a positive first impression with a warm smile and personal greeting for all who encounter the YMCA by upholding the YMCA core values
• Performs other assigned duties as directed by Supervisor

Abilities & Skills

• Ability to participate in all physical aspects of the position.
• Ability to sit and stand from a seated position when interacting with members.