Member Experience Specialist - Free Club Membership

ComForCare Home Care (Raleigh, NC)

Osseo (MN)

On-site

USD 18,000 - 25,000

Full time

14 days+
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Benefits offered by this job

Free Membership
Health Insurance
Dental and Vision Insurance
Short Term Disability
Pet Insurance
Advancement Opportunities

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to greet potential members and provide an exceptional experience at the front desk. You will handle inquiries, tours, and member updates while maintaining a clean, welcoming environment.

The role emphasizes strong communication, problem solving, and teamwork to ensure member satisfaction across the club's services and amenities.

Qualifications

  • Honesty and good work ethic.
  • Strong customer service skills.
  • Basic computer proficiency.

Responsibilities

  • Greet/meet potential members, providing a great customer experience.
  • Handle front desk related tasks.
  • Answering phone calls in a polite and friendly manner to assist with questions or concerns.
  • Taking info calls and tours.
  • Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
  • Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
  • Help maintain the neatness/cleanliness of the club.

Skills

Honesty
Customer service
Computer proficiency

Job description

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to greet potential members and provide an exceptional experience at the front desk. You will handle inquiries, tours, and member updates while maintaining a clean, welcoming environment.

The role emphasizes strong communication, problem solving, and teamwork to ensure member satisfaction across the club's services and amenities.

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