Member Experience Specialist - Free Club Membership

ComForCare Home Care (Raleigh, NC); Osseo (MN); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Free Membership

Health Insurance

Dental and Vision Insurance

Short Term Disability

Pet Insurance

Advancement Opportunities

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to greet potential members and provide an exceptional experience at the front desk. You will handle inquiries, tours, and member updates while maintaining a clean, welcoming environment.

The role emphasizes strong communication, problem solving, and teamwork to ensure member satisfaction across the club's services and amenities.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks.
• Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls and tours.
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Honesty

Customer service

Computer proficiency

Job description

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to greet potential members and provide an exceptional experience at the front desk. You will handle inquiries, tours, and member updates while maintaining a clean, welcoming environment.

The role emphasizes strong communication, problem solving, and teamwork to ensure member satisfaction across the club's services and amenities.