Member Experience Specialist — Free Membership & Growth

YMCA of the North Shore; North Beverly (MA); On-site; USD 21,000 - 26,000; Part time

Benefits offered by this job

Free YMCA membership

Program discounts

Paid training

Growth opportunities

Retirement plan with companycontrib

Job summary

Soul Center YMCA in Beverly, MA is hiring a Member Services Team Member for the Welcome Center. You’ll be the friendly first contact for members and guests, delivering a positive experience and guiding them to YMCA programs and memberships.

You’ll greet, tour, and assist with membership updates, answer questions, and escalate issues as needed, while upholding YMCA policies. Strong communication, multitasking, and a service-minded attitude are essential in this fast-paced, community-focused role.

Qualifications

• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Willingness to greet members and assist with inquiries.

Responsibilities

• Welcome members and guests with a friendly, engaging approach.
• Give tours and promote YMCA memberships and programs.
• Assist with membership updates and general inquiries.
• Answer phones and respond to member questions professionally.
• Monitor facilities and escalate issues as needed.
• Uphold YMCA policies and maintain a welcoming environment.

Skills

Customer service

Communication

Multitasking

Team player

Tools

Basic computer skills

MS Office / CRM basics

Job description

Soul Center YMCA in Beverly, MA is hiring a Member Services Team Member for the Welcome Center. You’ll be the friendly first contact for members and guests, delivering a positive experience and guiding them to YMCA programs and memberships.

You’ll greet, tour, and assist with membership updates, answer questions, and escalate issues as needed, while upholding YMCA policies. Strong communication, multitasking, and a service-minded attitude are essential in this fast-paced, community-focused role.