Member Experience Specialist for Financial Justice & Growth

Self-Help Services Corp; United States; On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Generous benefits package

Job summary

Self-Help is seeking a dedicated Member Service Representative to deliver exceptional service and manage member accounts. You will process deposits, loan payments, and transfers, open new accounts, and promote credit union products to members.

Candidates should be proficient in English and Spanish and able to travel to local events when needed. Join a nonprofit organization focused on economic justice, where teamwork and community impact come first, with a generous benefits package and flexible

Qualifications

• High School graduate or equivalent.
• Bilingual English/Spanish highly preferred.
• Minimum 1 year experience in financial institution or customer service.

Responsibilities

• Initiate and lead conversations to identify member needs.
• Maintain and enhance member account relationships with excellent service.
• Process deposits, loan payments, payrolls, and transfers accurately.

Skills

Customer service

Relationship building

Cash handling

Communication

Education

High School diploma

Tools

New Solutions

Microsoft Excel

Microsoft Word

Outlook

Job description

Self-Help is seeking a dedicated Member Service Representative to deliver exceptional service and manage member accounts. You will process deposits, loan payments, and transfers, open new accounts, and promote credit union products to members.

Candidates should be proficient in English and Spanish and able to travel to local events when needed. Join a nonprofit organization focused on economic justice, where teamwork and community impact come first, with a generous benefits package and flexible