Member Experience Specialist – Credit Union

Self-Help Services Corporation; Gainesville (FL); On-site; USD 26,000 - 37,000; Full time

Job summary

Self-Help Services Corporation is hiring a Member Service Representative in Florida. You will engage with members to assess needs, process transactions, and promote services, while maintaining accuracy and compliance. The role emphasizes excellent customer service and cash handling within a community-focused nonprofit.

The position supports branch operations, may require evenings/weekends, and benefits from bilingual English/Spanish skills and experience with financial services.

Qualifications

• High school diploma or equivalent required.
• Preference for bilingual English/Spanish ability.
• Experience in financial or customer service settings preferred.
• Familiarity with credit union systems is a plus.
• Strong communication and data entry skills essential.

Responsibilities

• Identify member needs by initiating conversations and assessing accounts.
• Maintain and grow member relationships with excellent service.
• Process deposits, loan payments, payroll, and transfers accurately.
• Handle cash withdrawals and maintain transactions per guidelines.
• Open new accounts with careful accuracy and compliance.
• Promote credit union products and provide loan referrals.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Data entry / keyboarding

Education

High School diploma or equivalent

Tools

New Solutions

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Self-Help Services Corporation is hiring a Member Service Representative in Florida. You will engage with members to assess needs, process transactions, and promote services, while maintaining accuracy and compliance. The role emphasizes excellent customer service and cash handling within a community-focused nonprofit.

The position supports branch operations, may require evenings/weekends, and benefits from bilingual English/Spanish skills and experience with financial services.